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Frequently Asked Questions

Getting Started
What is PhotoMea and how does it work?

PhotoMea is an AI-powered photo sharing platform that automatically finds and delivers photos you appear in at events. Upload your face photo once, join events with a QR code or join link, and our facial recognition technology will automatically match you to photos where you appear.

Getting Started
How do I create my PhotoMea account?

Click 'Sign In' on our homepage and enter your phone number. You'll receive a verification code via SMS. After entering the code, complete your profile with your name and email. Then upload a clear profile photo for face matching. You can then join events or create your own.

Getting Started
Do I need to download an app?

PhotoMea works directly in your web browser on any device. We also have mobile apps available for iOS and Android for a better mobile experience.

Events & Photos
How do I join an event?

You can join events in three ways: 1) Scan the QR code provided by the event organizer, 2) Click a join link shared with you, or 3) Use the 'Join Event' button in your dashboard and enter the join code manually.

Events & Photos
How do I create an event?

Click 'Create Event' in your dashboard, fill in the event details (name, date, location), set privacy preferences, and upload a watermark if desired. You'll receive a unique join code and QR code to share with participants.

Events & Photos
Can I upload photos to events?

Yes! Event participants can upload photos directly to events. There are limits: events can have up to 1,000 photos total, and each participant can upload up to 100 photos per event.

Still need help?

Can't find what you're looking for? Our support team is here to help.

Contact Support

Email

support@photomea.com

Response Time

Within 24 hours